Terms of service

Effective Date: 12.02.2024
Last Updated: 12.07.2026

1. Overview

This website is operated by ROCKWELL COMMERCE GROUP LIMITED, trading under the brand name MoveLune.

Throughout the Site, the terms “MoveLune,” “we,” “us,” and “our” refer to ROCKWELL COMMERCE GROUP LIMITED.

MoveLune offers this website, including all information, content, features, tools, products, and services available through it, to you conditioned upon your acceptance of these Terms of Service and the policies referenced in them.

These Terms of Service apply to all users of the Site, including visitors, customers, account holders, and individuals who submit reviews or other content.

By visiting the Site, creating an account, making a purchase, or otherwise using any part of our services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you must not access or use the Site or purchase products through it.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer products and services to you.

2. Eligibility and Online Store Terms

By using the Site, you confirm that:

  • You are at least the age of majority in your country, state, or province of residence; or
  • You are using the Site with the permission and supervision of a parent or legal guardian who accepts these Terms on your behalf.

You may not use the Site or our products for any illegal, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Violate any applicable law or regulation;
  • Infringe intellectual property or privacy rights;
  • Introduce viruses, malware, or other harmful code;
  • Attempt to interfere with the security or operation of the Site;
  • Use automated systems to scrape or improperly extract information from the Site;
  • Place orders using false, stolen, or unauthorized information.

A breach of these Terms may result in immediate suspension or termination of your access to the Site.

3. Products and Product Information

MoveLune sells home fitness, Pilates, exercise, wellness, and related products and accessories.

Certain products may be available exclusively online and may have limited quantities.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, materials, colors, included accessories, and other information are accurate. However:

  • Product colors may appear differently depending on your screen or device;
  • Measurements may be subject to reasonable manufacturing tolerances;
  • Packaging and minor product details may change without materially affecting functionality;
  • Product images may include props or accessories that are not included unless expressly stated;
  • Product availability may change without notice.

You are responsible for reviewing the product description, specifications, included items, compatibility information, recommended use, and applicable restrictions before placing an order.

We reserve the right to:

  • Modify product descriptions or specifications;
  • Limit quantities available for purchase;
  • Discontinue a product;
  • Restrict sales to certain countries, regions, customers, or addresses;
  • Refuse orders that appear to be intended for unauthorized resale or distribution.

Any offer made through the Site is void where prohibited by law.

4. Exercise Equipment and Safe Use

MoveLune products must be assembled, adjusted, maintained, and used according to the instructions provided with the product or published on the Site.

Before using an exercise product, you must:

  • Read all instructions, warnings, and safety information;
  • Confirm that the product is correctly assembled and secured;
  • Inspect the product for loose, worn, damaged, or missing components;
  • Use the product on a stable, level, dry, and unobstructed surface;
  • Ensure there is sufficient space around the product;
  • Follow any weight, age, height, resistance, or usage limits stated on the product page, packaging, or instruction manual;
  • Keep children and pets away from the equipment during use;
  • Stop using the product immediately if it appears damaged, unstable, or unsafe.

Do not modify the product, use unauthorized replacement parts, or use it for a purpose for which it was not designed.

You are responsible for choosing exercises appropriate for your physical condition, experience, and ability.

Improper use, excessive resistance, incorrect positioning, failure to follow instructions, or use of damaged equipment may increase the risk of injury.

5. Health and Medical Disclaimer

Information provided through the Site, product instructions, social media, advertisements, exercise videos, programs, guides, or other MoveLune content is provided for general educational and informational purposes only.

It is not medical advice and is not intended to replace advice, diagnosis, or treatment from a qualified healthcare professional.

MoveLune products and content are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.

You should consult a qualified healthcare professional before beginning a new exercise program or using our products, particularly if you:

  • Are pregnant or recently gave birth;
  • Have an injury, disability, illness, or medical condition;
  • Have recently undergone surgery;
  • Experience joint, muscle, back, cardiovascular, balance, or mobility problems;
  • Have been advised to restrict physical activity;
  • Are uncertain whether a product or exercise is suitable for you.

Stop exercising immediately and seek appropriate professional assistance if you experience pain, dizziness, faintness, difficulty breathing, chest discomfort, numbness, loss of balance, or other unusual symptoms.

Individual experiences and results vary. MoveLune does not guarantee weight loss, fat loss, muscle growth, pain relief, improved posture, body transformation, or any other particular fitness or health result.

6. Orders and Contract Formation

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

After your order is submitted, you may receive an automated order confirmation. Unless applicable law requires otherwise, this confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

An order may be subject to:

  • Payment authorization;
  • Fraud and security screening;
  • Product availability;
  • Shipping restrictions;
  • Verification of billing or delivery information;
  • Quantity limitations.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including where:

  • A product is unavailable;
  • Payment cannot be authorized;
  • The price or product information contains a material error;
  • We suspect fraud, unauthorized payment, abuse, or unlawful activity;
  • The delivery address is incomplete or unsupported;
  • The order appears to be intended for unauthorized resale;
  • Fulfilling the order would violate applicable law.

If we cancel an order after receiving payment, we will issue a refund to the original payment method, subject to payment-provider processing times.

7. Billing and Account Information

You agree to provide accurate, current, and complete information for all purchases and accounts.

This includes your:

  • Name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Payment information.

You are responsible for promptly updating your information so that we can process your transaction and contact you when necessary.

You confirm that you are authorized to use the payment method submitted with your order.

We may limit or cancel quantities purchased by the same person, customer account, payment method, household, billing address, or shipping address.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Contact us immediately at movelune@gmail.com if you believe your account or payment information has been used without authorization.

8. Prices, Taxes and Payments

Prices are displayed in the currency shown on the Site and may change without notice.

Unless expressly stated otherwise, displayed prices may not include:

  • Shipping charges;
  • Customs duties;
  • Import taxes;
  • Local sales taxes;
  • Value-added tax;
  • Payment-provider or currency-conversion charges.

Applicable costs will be displayed during checkout where technically possible or otherwise determined according to the destination and applicable law.

You are responsible for reviewing the total price shown during checkout before completing your purchase.

Payment is processed by third-party payment providers. Your use of a payment method may also be subject to that provider’s terms and conditions.

We reserve the right to correct genuine pricing, calculation, promotional, or description errors. Where an error affects an order already placed, we may contact you to provide the correct information and allow you to confirm or cancel the order, subject to applicable law.

9. Reference Prices, Discounts and Promotions

Any crossed-out price, reference price, percentage discount, promotional price, bundle saving, or other savings claim will be based on the pricing basis identified on the Site and used in accordance with applicable law.

A reference price may represent, where clearly disclosed:

  • A price previously offered by MoveLune;
  • The combined current price of products purchased separately;
  • A manufacturer’s recommended retail price;
  • Another legally permitted and substantiated comparison.

A product may not have been sold in significant quantities at every reference price displayed.

MoveLune will not intentionally use an artificially inflated reference price for the purpose of creating a misleading discount impression.

Promotions may:

  • Apply only to selected products;
  • Be limited by date, location, inventory, or customer eligibility;
  • Require a valid promotional code;
  • Exclude certain products or collections;
  • Be restricted to one use per customer;
  • Be unavailable in combination with other offers.

Unless expressly stated otherwise, promotional codes have no cash value and cannot be applied retroactively.

We may cancel or correct a promotion affected by a genuine technical, pricing, or publication error, subject to applicable consumer law.

Advertising a product as being on sale or using a reference price must remain truthful and non-misleading.

10. Shipping and Delivery

Orders are processed and delivered according to our separate Shipping Policy, which forms part of these Terms.

Delivery estimates are estimates only unless we expressly state that a legally binding delivery date applies.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;
  • Customs inspections;
  • Public holidays;
  • Severe weather;
  • Incorrect delivery information;
  • High order volumes;
  • Transportation disruptions;
  • Events of force majeure.

You are responsible for providing a complete and accurate delivery address.

Where permitted by applicable law, additional delivery costs arising from an incorrect or incomplete address may be charged to the customer.

International orders may be shipped through international fulfilment partners. Customs duties, import taxes, or similar charges may apply depending on the destination and the terms displayed during checkout or in our Shipping Policy.

11. Returns, Refunds and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our separate Return and Refund Policy, which forms part of these Terms.

Nothing in these Terms limits any mandatory cancellation, return, repair, replacement, refund, or other consumer right that applies under the laws of your country.

To request assistance, contact us at movelune@gmail.com and include your order number and relevant details.

Products must not be returned to an address shown on the parcel without first following the return instructions provided by MoveLune.

12. Product Warranties

Any commercial warranty offered by MoveLune will be described on the relevant product page, warranty page, or documentation supplied with the product.

A commercial warranty does not replace or limit mandatory statutory rights concerning defective, damaged, misdescribed, or non-conforming goods.

Unless expressly stated in writing, MoveLune does not offer a “lifetime warranty,” guaranteed transformation, or guaranteed product result.

Warranty coverage may exclude, where permitted by law:

  • Normal wear and tear;
  • Cosmetic damage that does not affect functionality;
  • Improper assembly;
  • Misuse or abuse;
  • Failure to follow instructions;
  • Unauthorized alteration or repair;
  • Commercial use of a product intended for personal use;
  • Damage caused by accidents, improper storage, excessive force, or unsuitable conditions.

13. Optional Digital Content and Exercise Programs

MoveLune may provide digital exercise guides, videos, programs, downloadable materials, community access, or similar content with certain products.

Unless expressly stated otherwise:

  • Digital content is provided for personal, non-commercial use;
  • Access may require a compatible device and internet connection;
  • Content may be updated, replaced, or discontinued;
  • Exercises may need to be adapted to your physical ability;
  • Access may not include personalized medical or fitness advice;
  • No specific result is guaranteed.

You may not reproduce, sell, share, publish, distribute, or commercially exploit MoveLune digital content without prior written permission.

14. Reviews, Testimonials and Results

Customer reviews and testimonials represent the individual opinions and experiences of the individuals who submitted them.

Results shown in reviews, testimonials, photographs, videos, or before-and-after content are not guaranteed to be typical and do not guarantee that another customer will achieve the same result.

We may identify reviews as verified where our systems reasonably establish that the reviewer purchased the relevant product.

We will not knowingly:

  • Create or purchase fake customer reviews;
  • Represent a review as independent where it is not;
  • Misrepresent an employee or affiliated person as an independent customer;
  • Condition an incentive on the submission of a positive review;
  • Suppress a review solely because it expresses a genuine negative opinion.

Where a reviewer, influencer, affiliate, or content creator has received payment, a free product, a discount, or another material benefit, that relationship should be clearly disclosed as required by applicable law.

15. User-Generated Content

You may submit reviews, testimonials, comments, photographs, videos, suggestions, or other content to MoveLune.

You represent that:

  • You own the content or have permission to submit it;
  • The content is accurate to the best of your knowledge;
  • The content does not infringe another person’s intellectual property, privacy, publicity, or other rights;
  • The content is not unlawful, threatening, abusive, defamatory, obscene, fraudulent, or misleading;
  • The content does not contain malware or harmful code.

By submitting content, you grant MoveLune a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, reproduce, edit, adapt, publish, translate, display, distribute, and use the content in connection with:

  • The Site;
  • MoveLune social media accounts;
  • Product pages;
  • Advertising and promotional materials;
  • Customer communications.

This licence does not transfer ownership of your content to MoveLune.

Where required by applicable law, you may contact us to request removal of content containing your personal information. Removal may not always be possible where the content has already been lawfully incorporated into existing materials or must be retained for legal purposes.

We may remove or decline to publish content that violates these Terms, but we are not required to monitor all user submissions.

16. Intellectual Property

The Site and its content, including the MoveLune name, logos, product photographs, graphics, videos, text, designs, downloadable materials, website layout, and software, are owned by or licensed to MoveLune and are protected by applicable intellectual property laws.

You may access the Site for personal, non-commercial shopping purposes.

Without prior written permission, you must not:

  • Copy or reproduce Site content;
  • Use MoveLune branding;
  • Republish product photographs or videos;
  • Create derivative commercial materials;
  • Sell, sublicense, or distribute our content;
  • Use our content to create a competing store or product listing;
  • Remove copyright, trademark, or ownership notices.

No rights are granted except those expressly stated in these Terms.

17. Third-Party Tools and Links

The Site may provide access to third-party services, payment providers, applications, social media platforms, analytics tools, or websites.

These third-party services are not fully controlled by MoveLune and may be governed by separate terms and privacy policies.

We are not responsible for third-party content, availability, security, privacy practices, or transactions except where liability cannot legally be excluded.

You should review the applicable third-party terms before using those services.

18. Personal Information

The collection and processing of personal information through the Site are governed by our Privacy Policy.

By using the Site, you acknowledge that your information may be processed as described in that policy.

19. Errors, Inaccuracies and Omissions

Information on the Site may occasionally contain genuine typographical, technical, pricing, product-description, inventory, shipping, or promotional errors.

Subject to applicable law, we may:

  • Correct errors or omissions;
  • Update information;
  • Contact you for clarification;
  • Cancel an affected order and issue a refund;
  • Ask whether you wish to proceed using corrected information.

Nothing in this section permits MoveLune to avoid an order or obligation in circumstances where applicable law requires the order or obligation to be honored.

20. Prohibited Uses

You must not use the Site or its content:

  • For an unlawful or fraudulent purpose;
  • To violate any applicable law;
  • To infringe intellectual property or privacy rights;
  • To harass, threaten, abuse, defame, or unlawfully discriminate;
  • To submit false or misleading information;
  • To distribute viruses, malware, or harmful code;
  • To collect another person’s personal information without authorization;
  • To spam, phish, scrape, crawl, or circumvent technical restrictions;
  • To interfere with the Site’s security or operation;
  • To impersonate another person or organization;
  • To make unauthorized purchases or chargebacks;
  • To use MoveLune content or products for unauthorized commercial resale.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site is provided on an “as available” basis.

We do not guarantee that:

  • The Site will always be available, uninterrupted, or error-free;
  • All technical errors will be corrected immediately;
  • The Site will be compatible with every device or browser;
  • Information supplied by third parties will always be complete or current.

This section does not exclude:

  • Mandatory consumer guarantees;
  • Statutory warranties;
  • Rights relating to defective or misdescribed products;
  • Any other right that cannot legally be excluded or restricted.

22. Limitation of Liability

To the fullest extent permitted by applicable law, MoveLune and ROCKWELL COMMERCE GROUP LIMITED will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Site or products, including loss of profits, revenue, data, opportunity, or goodwill.

Where liability can lawfully be limited, our total liability arising from a particular purchase will not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence where such liability cannot be excluded;
  • Fraud or fraudulent misrepresentation;
  • Willful misconduct;
  • Breach of mandatory consumer rights;
  • Any liability that cannot legally be limited.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MoveLune and ROCKWELL COMMERCE GROUP LIMITED from third-party claims, losses, or reasonable costs resulting from:

  • Your unlawful use of the Site;
  • Your material breach of these Terms;
  • Content you submit that infringes another person’s rights;
  • Your unauthorized commercial use of our intellectual property.

This provision does not apply to losses caused by MoveLune’s own breach, negligence, unlawful conduct, or failure to fulfil mandatory legal obligations.

24. Suspension and Termination

These Terms remain effective while you use the Site.

You may stop using the Site at any time.

We may suspend or terminate your access if we reasonably believe that you:

  • Materially breached these Terms;
  • Used the Site unlawfully;
  • Engaged in fraud or abuse;
  • Created a security risk;
  • Infringed another person’s rights.

Termination does not affect rights and obligations that arose before termination, including payment obligations, intellectual property rights, limitations of liability, and dispute-related provisions.

25. Events Outside Our Control

MoveLune will not be responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, war, civil unrest, government action, epidemics, labor disruption, carrier interruption, customs delays, telecommunications failures, or interruptions affecting suppliers and fulfilment partners.

This section does not remove any mandatory refund, cancellation, or consumer right applicable to your order.

26. Severability

If any part of these Terms is determined to be unlawful, invalid, or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

27. No Waiver

A failure or delay by MoveLune in enforcing a provision of these Terms does not waive our right to enforce that provision later.

A waiver is effective only when provided in writing by an authorized representative of MoveLune.

28. Entire Agreement

These Terms and the policies incorporated by reference constitute the entire agreement between you and MoveLune concerning your use of the Site and purchases made through it.

Applicable policies may include:

  • Privacy Policy;
  • Return and Refund Policy;
  • Shipping Policy;
  • Cookie Policy;
  • Warranty Policy;
  • Subscription Policy, where applicable.

If there is a conflict, any mandatory rights under applicable consumer law will take priority.

29. Changes to These Terms

We may update these Terms to reflect changes in our services, products, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

Changes will apply from the date they are published unless applicable law requires additional notice.

Your continued use of the Site after an update constitutes acceptance of the revised Terms, except where separate consent is legally required.

30. Governing Law and Disputes

These Terms are governed by the laws of:

[INSERT COUNTRY AND JURISDICTION OF THE COMPANY]

The courts located in:

[INSERT COURT LOCATION]

will have jurisdiction over disputes, except where the mandatory consumer laws of the customer’s country give the customer the right to bring proceedings in another court or require another law to apply.

Before commencing formal proceedings, you and MoveLune agree to make a reasonable attempt to resolve the matter by contacting the other party and providing details of the dispute.

Nothing in this section prevents either party from seeking urgent protective or injunctive relief where legally available.

31. Contact Information

Questions about these Terms, products, orders, or our services may be sent to:

ROCKWELL COMMERCE GROUP LIMITED
Trading as MoveLune

Email: movelune@gmail.com
Website: movelune.com
Registered Address: SUITE 11016 5 BRAYFORD SQUARE LONDON UNITED KINGDOME 10SG
Company Registration Number:  17323601

For questions about an existing order, include your order number in your email.